Shipping policy
Shipping Policy
We strive to ship all orders quickly, securely, and with care. By placing an order, you agree to the following shipping terms.
📦 Order Processing Time
• In-stock items typically ship within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• Processing time does not include shipping transit time.
• During product launches, sales events, holidays, or periods of high order volume, processing times may be extended.
🚀 Shipping Methods
• All orders ship with tracking information.
• Shipping carriers may include USPS, UPS, FedEx, or other approved carriers.
• Shipping rates are calculated at checkout.
• Signature confirmation may be required for certain high-value orders.
⏳ Shipping Delays
We are not responsible for delays caused by:
• Weather conditions
• Carrier service interruptions
• Holidays
• Natural disasters
• Manufacturer or distributor delays
• Incorrect shipping information provided by the customer
• Circumstances beyond our reasonable control
Shipping estimates are not guaranteed delivery dates.
🧾 Pre-Order and Pre-Sale Items
Some products sold on our website are pre-order or pre-sale items.
By purchasing a pre-order product, you acknowledge and agree that:
• Pre-order products have not yet been released by the manufacturer or distributor.
• Release dates are estimates provided by the manufacturer and may change without notice.
• Pre-order items may ship on the official release date, after the release date, or in multiple waves depending on inventory availability and distributor allocation.
• Orders containing both in-stock and pre-order items may be held until all items are available and shipped together.
• We reserve the right to ship orders in multiple shipments at our discretion.
• A product shall not be considered late, overdue, or “not received” prior to its release date or before applicable fulfillment timelines have elapsed.
• Distributor allocations may impact the quantity of products received and may affect fulfillment timing.
Customers who wish to receive in-stock items immediately should place separate orders.
📅 Release Date Changes
Release dates are determined by manufacturers and distributors and may change without notice.
We are not responsible for delays resulting from manufacturer production schedules, allocation changes, distributor delays, or release date adjustments.
📦 Lost, Stolen, or Delivered Packages
• Risk of loss transfers to the customer upon delivery to the shipping carrier.
• We are not responsible for lost, stolen, delayed, or misdelivered packages after shipment.
• Packages marked as delivered by the carrier will be considered delivered.
• Customers should contact the carrier directly regarding delivery disputes.
• Shipping insurance is strongly recommended when available.
🛠️ Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery.
• Provide your order number and clear photographs of the packaging and product.
• Failure to report issues within 48 hours may result in denial of the claim.
Approved claims may result in a replacement, store credit, or refund at our sole discretion.
🌍 International Shipping
• Buyers are responsible for customs duties, taxes, import fees, and brokerage fees.
• We are not responsible for customs delays or government inspections.
• International transit times are estimates only and are not guaranteed.
📩 Contact Us
If you have any questions regarding shipping, tracking, pre-orders, or delivery timelines, please contact us before placing an order.
By placing an order, you acknowledge and agree to this Shipping Policy and all other store policies, including our Terms of Service, Purchase Policy, and Pre-Order Policy.